Surga11 Privacy Policy — How We Protect Your Information
User privacy is our priority. This document clearly outlines the types of information we collect, how it is used, and the security measures we take to protect your personal data as a surga11 user in Malaysia.
1. Information We Collect
Surga11 collects users' personal information for platform operations, identity verification, transaction processing, and user experience improvement. The types of information we may collect include:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected during account registration.
- Identity verification information: A copy of your identity card or passport may be requested for account verification and regulatory compliance purposes.
- Payment information: Details of the payment methods used for deposits and withdrawals in Malaysian Ringgit (RM / MYR), including registered bank account numbers or e-wallet details. We do not store credit or debit card information directly.
- Device and browser information: Device type, operating system, browser version, IP address, and language settings used when accessing the surga11 platform.
- Usage data: Records of in-platform activity, including pages visited, games played, session duration, and interactions with platform features.
2. How We Use Your Information and Our Cookie Policy
How We Use Your Information
Information collected by surga11 is used for the following purposes:
- Creating and managing user accounts, including identity verification and processing deposits and withdrawals in MYR;
- Providing more effective and responsive customer support;
- Detecting and preventing fraudulent activity, money laundering, or misuse of the platform;
- Improving platform functionality and user experience based on actual usage patterns;
- Sending important notifications related to your account, transactions, or policy changes.
Cookie Policy
Surga11 uses cookies and similar tracking technologies to enhance your experience on our platform. The cookies we use include session cookies required for core platform functionality, preference cookies that save your settings, and analytics cookies that help us understand how users interact with the platform. Users can manage cookie settings through their browser preferences, though disabling certain cookies may affect some features of the surga11 platform.
3. Data Storage, Security and Third-Party Sharing
Storage and Security
Surga11 stores user data on servers protected by industry-standard security protocols. All communications between your device and our servers are encrypted using SSL (Secure Socket Layer) technology, ensuring your information cannot be intercepted or read by unauthorised parties during transmission.
User passwords are stored in cryptographically hashed form — meaning we cannot view your original password. Internal access to user data is restricted to staff who require it to perform their duties, and all access is logged for security audit purposes.
Third-Party Data Sharing
Surga11 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Payment service providers required to process MYR deposit and withdrawal transactions;
- Government authorities or law enforcement when required by applicable law;
- Technical service providers involved in platform operations and maintenance, subject to strict confidentiality agreements.
4. User Rights Regarding Personal Data
As a surga11 user, you have certain rights regarding the personal information we hold about you. These rights include:
- Right of access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through surga11's customer support channels.
- Right to rectification: If any of your personal information is inaccurate or out of date, you have the right to request a correction. Basic details such as your email address and phone number can be updated directly through your account settings.
- Right to erasure: Under certain circumstances, you have the right to request deletion of your account and associated personal data. Such requests are subject to legal requirements to retain certain records for periods specified by financial regulations and fraud prevention rules.
- Right to object to processing: You have the right to object to any data processing that is not related to account operations or legal compliance.
To submit any request related to the rights above, please contact the surga11 support team through the available channels. We will process your request within a reasonable timeframe.
5. Privacy Policy Changes and How to Contact Us
Changes to This Policy
Surga11 reserves the right to update or amend this privacy policy at any time to reflect changes in data handling practices, legal requirements, or platform improvements. Users will be notified of any material changes via in-platform notifications or their registered email address. The "Last Updated" date at the top of this page will always reflect the current version of our privacy policy.
Continued use of the surga11 platform after any changes are published constitutes acceptance of the updated privacy policy. We encourage users to review this page periodically to stay informed about how their information is managed.
Contact Us
If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please reach out to us via:
Support email: [email protected]
You may also refer to our FAQ us for more information on account security and personal data management.
Your privacy is protected — enjoy a worry-free gaming experience
Create a surga11 account and explore an online entertainment platform built with the security and privacy of Malaysian users as our top priority.